FAQ’s
Q: How long will my vehicle take to repair?
A: This all depends on the extent of the damage, the speed of the authority, parts availability and any delays that may arise, such as hidden damage found when stripped down and in repair. However, as soon as we receive authority, an estimated completion date (ECD) is calculated, on most large repairs it is likely a slight delay will occur in the refit stage.
Q: What delays can occur during the repair process?
A: It is unfortunate when delays happen, however, we aim to get your vehicle back on the road as soon as we can. We may have delays on parts, or if an insurance engineer wants to physically inspect the vehicle before repairs can commence. There could also be damage on the vehicle that was not originally assessed as it was not seen at first or was behind other damaged parts. In this case a supplementary estimate must be compiled and sent for authorisation.
Q: What happens if I am not happy with the repairs authorised by my insurance company?
A: Your insurance policy will only cover the damage caused in the accident or incident. The repairs are approved by your insurer’s engineers or the third parties engineers’ dependant on who was at fault. If you are unhappy with the authorised assessment, you will have to contact the authorising insurance company immediately.
Q: Who is responsible for the courtesy car supplied by RS Motors?
A: In most cases you will have to cover the courtesy car with your own insurance policy. Any excesses on your policy will be applied to the courtesy vehicle. All parking fines, ANY Damage that occurs whilst in your possession will be the users responsibility, this includes, Tyres and Glass. Any tyres need to be replaced like for like to brand make.
Q: Who can drive the courtesy car?
A: The only person/people who can drive the courtesy car are those listed on your existing policy. If you wish to add any additional person to your policy you will need to contact your insurance provider.
Q: What if I wanted additional work done (privately), could it be done at the same time as the insurance work?
A: When your vehicle is booked in for repair, it is probably the best time to have additional repairs carried out as we will provide you with highly preferential rates. This will save you time and money. This can also include, servicing and MOT’s. Obviously making it far more convenient especially if you have been provided with a mobility solution.
Q: What happens if my vehicle is deemed a total loss?
A: If your vehicle is deemed a total loss by the insurance company they will contact you immediately. We have absolutely no control over any decision. They will then give you some options as to what to do next. If you choose to retain your vehicle we are able to offer a repair estimate and complete repairs if you wish.
If you can think of any further Q&A’s that may help our future customers please let us know. notifications@rsmotors.co.uk or call our claims team on 0121 359 2222
